FAQs

Q: What is your Return Policy?

A: All unused items, in their original packaging, can be returned back to Highland Trend within 30 days. Customers are responsible for covering shipping costs, unless the item is being returned due to it being defective or damaged upon arrival. 

Q:How do I track my order?

A: Following the purchase and shipment of your order, you will receive an email with a tracking number. That tracking number can be used to track your order on our website. 

Q: How does shipping work?

A: Highland Trend ships products to customers both in the US and Internationally. For orders inside the US, a flat rate of $5.99 will be applied to all orders to cover shipping costs. Although, orders over $50 will receive free shipping. You can expect these orders to be delivered within 5-20 business days, depending on demand. If you ever have any questions about your delivery status, you can reach out to Highland Trend customer service 24/7 for quick support on your order. Highland Trend can also ship internationally, but shipping fees and times may vary. Please reach out to customer service, and a representative would be happy to assist you on your order. 

Q: Do you offer any discounts or sales?

A: Yes, we do offer promotions and discounts from time to time. The best way to stay up to date on any potential sales is to sign up for our Highland Trend newsletter. 

If you have any additional questions, please reach out to Highland Trend customer service- we are available 24/7. We value you and your business.  Thank you for being apart of the Highland Trend family!